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7 January 2003 (Tuesday) ACCA LAUNCHES NEW CONTACT CENTRE Today's launch of ACCA Connect means that all 300,000 students and members of ACCA (Association of Chartered Certified Accountants) are now able to contact a new Glasgow-based centre dedicated to handling their enquiries. ACCA Connect will provide a personal response to enquiries from all over the world, six days a week for almost 24 hours a day. The extensive opening hours mean that students and members can obtain information and advice at times which are convenient to them. A team of 24 staff, operating in shifts, has been recruited and intensively trained to provide this service, which is already being used by callers. The centre is already handling more than 4,000 calls a week. Fion Yip, Head of Greater China Affairs, ACCA, said: "The contact centre has the ability to answer more than 500,000 calls a year, and to be as flexible as possible. Specialist advisers handle enquiries from people wishing to study with ACCA, existing students and members. Any queries which cannot be dealt with by the centre immediately are sent to the appropriate department or international office in ACCA - with a commitment for them to be resolved immediately. "An interactive voice response system has been developed which purposely keeps callers options to a minimum to keep waiting times down," said Yip. The new contact number for the centre is: Tel: +44 (0) 141 582 2000 Fax: +44 (0) 141 582 2222. For further information, please contact: Miss Ingrid Tang Head of Communications (Greater China) 25244988/93810965
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