商务Email快速上手--例文大荟萃

　　回复抱怨

　　顾客是上帝。而对商家而言，直接的上帝就是客户。让客户满意是商家赢得成功的制胜法宝。本文教你如何回复客户抱怨。

　　From: X X X

　　To: X X X

　　Date: X X X

　　Subject: Please Accept Our Sincere Apologizes

　　Dear Mr. MacDonald:

　　Providing quality customer service is a major priority of our company, however we understand that we sometimes fail to meet customer's satisfaction. It is a frustrating event for everyone when an order has been mishandled.

　　Please accept our sincerest apologizes for any inconvenience you may have incurred from your recent order. We hope your order has been fixed and any other problems have been resolved to your satisfaction. Also, for your information, our employees are undergoing further company training in order to prevent such mishaps from happening again. If there is anything else we can do for you now or in the future, please do not hesitate to let us know.

　　Thank you for your cooperation and understanding.

　　Yours sincerely,

　　Sandy Fei

　　Customer Service Manager

　　★ 常用表达方式

　　表达歉意：

　　Please accept our sincerest apologizes for any inconvenience you may have incurred from your recent order.

　　☆ 相关词语

　　mishandle 装卸不慎

　　compensate for 赔偿

　　请求帮助

　　顾客是上帝。而对商家而言，直接的上帝就是客户。让客户满意是商家赢得成功的制胜法宝。本文教你如何和客户沟通。

　　From: X X X

　　To: X X X

　　Date: X X X

　　Subject: Ask for your Help

　　Dear Ms. Schaeffer:

　　In our continued efforts to provide quality service and merchandise to valued clients like you, we would like your help in answering the attached survey.

　　Each year we review our service and merchandise in order to meet our clients' needs. The client survey plays a major role in determining how we improve services and which line of goods we concentrate sales on next year. By answering our survey, you will help us know how to serve you better. Also, as a gesture of our appreciation, we will send you a 10%-off voucher to use on your next order with us.

　　Could you please send back the survey with your comments on it before next Friday? We understand you are very busy and appreciate your willingness to take the time to help us serve our clients better. Your comments are highly valued. Thank you.

　　Sincerely yours,

　　Sandy Fei

　　Customer Service Manager

　　★ 常用表达方式

　　请求客户帮助：

　　We would like your help in answering the attached survey.

　　☆ 相关词语

　　in one's efforts to do 努力做

　　voucher 折扣券

　来源：考试大