Helen: I'm calling to discuss the level of insurance coverage you've requested for your order.
Henry: I believe that we have requested an amount twenty-five percent above the invoice value?
Helen: Yes, that's right. We have no problem in complying with your request, but we think that the amount is a bit excessive.
Henry: We've had a lot of trouble in the past with damaged goods.
Helen: I can understand your concern. However, the normal coverage for goods of this type is to insure them for the total invoice amount plus ten percent.
Henry: We would feel more comfortable with the additional protection.
Helen: Unfortunately, if you want to increase the coverage, we will have to charge you extra for the additional cost.
Henry: But the insurance was supposed to be included in the quotation.
Helen: Yes, but we quoted you normal coverage at regular rates.
Henry: I see.
Helen: We can, however, arrange the extra coverage. But I suggest you contact your insurance agent there and compare rates.
Henry: You're right. It might be cheaper on this end.
Helen: Fax me whatever rates you find there and I'll compare them with what we can offer.